Keep your watch running

One of the beautiful things about an automatic mechanical watch is that is depends on the interaction with its owner in order to function. As long as you’re wearing it, the weighted rotor oscillates with your arm’s movements enabling the mainspring to maination it tension to provide the continous energy so that your watch can operate at it's optimum level. When fully wound our watches can provide enough power reserve from 40-70 hours run time , without being worn. If the watch has stopped, rotate the crown clockwise about 30-40 times or until the second hand starts moving. Always remember to take your watch off your wrist to wind it.
Our TAG Heuer Connected watches are equipped with lithium batteries, providing enough energy for a full day of use. We recommend to place your watch every night on its charger, the same you would do for your phone. It should be charging in approximately 1h30 and updates will automatically be made if connected to the WIFI. The consumption of the battery depends on the amount of activated features and interactions made with your watch.
All quartz watches operate on batteries with a lifespan of several years. If your quartz watch has stopped, replace the battery as soon as possible. A defective battery may cause major damage to watch mechanism, unless immediately replaced.

Your watch enemies

Exposing your watch to chemicals like soap, detergents, cosmetics and perfumes can damage your watch case or strap. Wait until creams or perfume dry completely on your skin before wearing your watch. Also prolonged exposure to direct sunlight can cause fading on the watch, so avoid lengthy contact with sunshine.
A watch’s water resistance cannot be permanently guaranteed. It may be affected by the ageing of gaskets or by an accidental shock to one of the components assuring the water resistance such as crown, pushers and crystal. Make sure to have your watch checked every two years by an authorized service centre if you regularly expose it to water. Please follow our recommendations when using your watch in water: always make sure that the crown is safely closed, do not swim with a leather strap, rinse the watch with clear water after salt water exposure, do not press the pushers under water, and avoid taking showers with your watch (thermal shocks, soaps, steam and pressured water are not recommended).
Magnetism can cause the spirals of the hairspring of your watch to magnetize together, shortening the spring, thus causing inacurracy of time measurement. We recommend to not keep your watch close to any magnets (television, speakers, tablets, etc.)to prevent magnetism interverence.

Maintain your watch

Dip a microfiber cloth or soft-bristled toothbrush into warm water, and gently brush over the top of the watch face and metal bracelet. Avoid using any soap as it can leave particles in small spaces and do not immerse the watch into water. When required, a professional ultra-sonic cleaning can be made by any of our official service centre.
One of the beautiful things about an automatic mechanical watch is that is requires interaction with its owner to function. As long as you’re wearing it, the mainspring maintains tension thanks to the weighted rotor in the movement that oscillates with your arm’s movements. Most of our watches provide enough power to keep your watch running for 1 to 2 days, without being worn. If the watch has stopped, rotate the crown clockwise about 30-40 times or until the second hand starts moving. Always remember to take your watch off your wrist to wind it, make sure that its crown is pushed all the way in, and do not over-wind it.
It depends on how much and how often the watch is worn, and how it is stored when off the wrist. TAG Heuer watches should be overhauled approximately every five to six years, or as soon as there is a sign of malfunction. For watches worn in water, it’s important to have them tested for water resistance every two years, as the sealing gaskets age and corrode when exposed to water. A full dismantling, cleaning and the replacement of all the gaskets ensures that that humidity does not get to the movement.

Our tips for better use

CONTACT US

Our customer service team is at your disposal for any questions or requests for additional information regarding our services.