We want you to be completely happy with your order.
Subject to certain exceptions set forth below, if for any reason you are not satisfied, we will gladly accept your return of the merchandise.
Please note that purchases made between November 2nd and December 14th, 2023, must be returned by January 15th, 2024.
Select the product you want to return and select the return reason on the « delivery return » document, enclosed with your merchandise.
Place the unused product in the original packaging. Do not forget to include the « Delivery Return » form and warranty card.
Seal the outer box and apply the pre-printed label.
Contact the carrier for pick-up or drop-off the package at designated access point.
Every unused returned product approved will be reimbursed, in the same currency and through the same payment method used for purchase. A quality assessment for every returned item will be performed by our watchmaking experts. Products not meeting the return policy requirements will be refused and returned back to the customer. You will be notified via e-mail on the status of your return. No exchanges and returns for personalized items.
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