Please read this Policy carefully to understand our policies and practices regarding your personal data and how we will process and treat it. By using a TAG Heuer website or app, by calling TAG Heuer, by ordering in a TAG Heuer boutique or by otherwise giving us your personal data (together “Reaching out”), you agree to this Policy. Overall, we respect the privacy rights of our clients and recognize the importance of protecting the information that is collected about them.
Please read this Policy carefully to understand our policies and practices regarding your personal information and how we will collect, use and disclose such personal information and your rights in respect of such information. We respect your privacy rights and recognise the importance of protecting your personal information. This Policy covers the following areas:
By using a TAG Heuer website or app, by calling TAG Heuer, by ordering in a TAG Heuer boutique or by otherwise giving us your personal information (together "Reaching out" or "Reach out"), you agree to this Policy.
By Reaching out to TAG Heuer, we may collect, use and disclose personal information that relates to you. This Policy applies to any case in which you Reach out to us, whatever the method or medium used.
By Reaching out to us, you are consenting to the collection, use and disclosure of your personal information in accordance with this Policy. You may withdraw your consent at any time, and request that we cease collecting, using or disclosing your information, although this will not affect the validity of any earlier collection, use or disclosure. Please note that we may also collect and use your personal information to ensure the good functioning of our website when you access it.
If you do not agree to this Policy, do not want us to collect your personal information or otherwise fail to provide some of the necessary personal information to us (we will inform you when this is the case, for example, by making this information clear on our registration forms), (a) you must not use our websites or apps, (b) you may not be able to benefit from the My TAG Heuer membership and (b) we may not be able to provide you with our goods and/or services.
Depending both on (i) the services provided by TAG Heuer and used by you, as well as (ii) the source from which originates the processed personal data and (iii) your choices and configuration of your terminal (with respect in particular to cookies and other tracers), the following personal data may be collected and processed by TAG Heuer.
This Policy applies to personal information that we collect from or about you from the following sources:
Depending on both (i) the services provided by TAG Heuer and used by you, as well as (ii) the source of the personal information and (iii) your choices and configuration of your online settings (with respect in particular to cookies and other tracers), the following personal information may be collected and stored by TAG Heuer.
When you Reach out to us, we may ask you to provide personal information such as your:
This information is used to set up and manage your personal account with TAG Heuer, your membership to My TAG Heuer and/or any order that you may have placed or otherwise organised with TAG Heuer, as well as to contact you. It is also used to better identify your product preferences and wishes in relation to products we offer.
Personal information that is essential for us to fulfil the purposes described in this Policy (see clause 4) is marked with an asterisk on the various pages of the Websites and/or underlined as required upon any contact you have with TAG Heuer. Should you not fill in these mandatory fields or otherwise provide us with this information, TAG Heuer may not be able to fulfil your requests and/or provide you with the requested products and services. Other personal information you provide to us is purely optional and allows us to know you better and to improve our communications and services accordingly.
Personal information within E-mails: should you send us an E-mail or should we send you an E-mail, we may keep all information contained in the E-mail, especially in order to resolve your enquiries or otherwise assist you.
Other methods of collecting personal information: Should you communicate with TAG Heuer or should TAG Heuer communicate with you, we may keep all information contained in this communication, especially in order to resolve your enquiries or otherwise assist you.
When you access, visit or browse the Website, or receive and/or respond to E-mails from us, the web server automatically registers details of your access and actions. This includes information about your activity on and interaction with the Websites and/or E-mail, such as your IP address, your device or browser type, the webpage you visited before coming to the Websites and identifiers associated with your devices, as well as any login information. This information enables us to analyse how the Websites are being accessed and used, and to track performance of the Websites as well as of any service offered on or through the Websites.
Location information: your devices (depending on your settings) may transmit location information to us, in particular through the Websites. We use this information to customise, improve and protect the Websites. For example, we may use your location information to determine local language preferences, or to geotag a post.
Cookies and similar technologies: All information and data collected from the Websites or through E-mails is collected automatically, in particular through cookies (performance and tracking cookies, functional cookies, technical cookies, browser cookies, etc.) and web beacons (see clause 3). We also use Google analytics (see clause 5.1(a)).
When you authorise a third party social network (Facebook, Instagram, etc.) to share information and data with us, we may receive any data that you publicly share on the social network as well as any information that is part of your profile or that you allow the social network to share (such as your name, electronic address, gender, profile picture, user code, list of friends or contacts etc.).
We may also collect personal information about you from:
We also use web beacons (also known as an "action tag" or "clear GIF technology"), or similar technology, to help us analyse the effectiveness of our Websites by measuring, for example, the number of visitors to a site, how many visitors clicked on key elements of a site or what web pages were visited.
Cookies allow us to operate the services as you have requested, facilitate your navigation on our Websites and the use of their features, to provide you with a seamless experience and relevant ads.
We may collaborate with third parties, including social or advertisement networks, which place cookies, web beacons or other tracking technology on the Websites to collect or receive personal information from our Websites and elsewhere on the internet and use that information to provide measurement services and target ads.
In addition, you may wish to visit aboutcookies.org, which contains comprehensive information on how to do this on a wide variety of browsers. Please note that the information provided on this website about cookie law is not relevant to Australian Privacy Laws.
Please note that if you block cookies, your experience on our Websites may be impacted.
If you do not want Google Analytics to be used in your browser, you can uninstall the Google Analytics browser add-on at https://tools.google.com/dlpage/gaoptout.
We will only use and disclose your personal information in accordance with this Policy and Privacy Laws. Our main purposes for collecting, holding, using and disclosing personal information are to:
In carrying out our business and in accordance with this Policy and Privacy Laws, it may be necesssary for your personal information to be used and disclosed by TAG Heuer to any of the following:
Additionally, your personal information may be used or shared in the following ways:
In the conduct of our business we may transfer personal information outside Australia in accordance with Privacy Laws, to countries whose privacy laws may not provide the same level of protection as Austraila's privacy laws. For example we may transfer your personal information to cloud storage and data analytics providers in the the United States of America.
We take reasonable steps to ensure that the overseas recipients of your personal information do not breach the privacy obligations relating to your personal information and we will comply with all applicable laws relating to cross-border data disclosure. In some specific cases when this level of protection is not guaranteed, we will obtain your prior consent or establish with the recipient of personal data a contractual framework or sufficient safeguards that ensure an adequate level of protection abroad as required by Privacy Laws. You may request access to a copy of these safeguards by contacting us.
We may disclose your personal information to the following locations:
We do not, as a matter of business practice, retain personal information longer than necessary for the purposes stated in this Policy and to comply with legal requirements, unless otherwise agreed to by you. Your personal information may however be stored and/or archived for a limited period, which shall not exceed 10 years of time (unless legal obligations or regulations require or allow a longer retention period). At the end of the applicable retention period, we shall delete your data without providing you with any further information.
We take precautions to protect your personal information by implementing appropriate technical and organisational measures to protect your personal information from misuse, loss and unauthorised access, modification or disclosure.. In particular, and by default, only personal information which is necessary for each specific purpose mentioned in clause 4 is used and disclosed by us.
Specifically, any payment transactions that are done with your payment details are encrypted using SSL technology.
We strive to provide you with choice regarding the personal information that you provide to us or that is otherwise collected on you, in particular through our Websites. The following mechanisms give you the following control over your personal data.
Regarding Cookies and similar technologies: you can set your browser to refuse all or some browser cookies, or to alert you when cookies are being used, as mentioned under Clauses 3 and 4 above.
If you agree to receive information on TAG Heuer offers and news ("marketing communications") via E-Mail you can indicate this by ticking the relevant tickbox(es) located on the registration form(s) or by verbally agreeing to receive such communcations when asked by our TAG Heuer Boutique representatives.
If you decide that you no longer wish to receive such marketing communications, you can subsequently unsubscribe as follows:
Please note that, even if you opt out from receiving marketing communications, you may still receive administrative communications from us, such as order or other transaction confirmations or notifications about your account activities (e.g. account confirmations, password changes, etc.).
You have the right to request access to and correctthe personal information that we hold about you. Should you have a My TAG Heuer membership account, you can access, review, correct and update your personal information at any time by accessing your account on the Websites. Alternatively you can contact us at email@example.com to request access to your information or change your personal information because it is inaccurate, out of date or incomplete. All access and correction requests can also be sent by regular mail along with your contact details (phone number and email) to the address referred to at the beginning of the Policy. We may ask you for a proof of identity (copy of official Identification Document with a photo mentioning your date & place of birth). We will respond to your request to access or update your information within 30 calendar days.
The request is free of charge unless your request is frivolous or vexatious (e.g. if you have already requested such personal information multiple times in the last twelve months or if the request generates an extremely high workload). In such case, we may charge you a reasonable request fee according to applicable data protection legislation.
We encourage you to contact us if you feel your personal information has been mishandled or if we have failed to meet your expectations.
We may revise or update this Policy from time to time. If we decide to change our Policy, we will post a notice on our Websites to alert you of the change. Any changes to this Policy will become effective upon posting of the revised Policy on the Websites.
If the Policy changes materially so that your personal information will be used in a manner different from that stated at the time of collection, we will notify you by email, and where necessary we will seek your prior consent. However, you are responsible for ensuring we have a current working email address for you. If the email address you have given us is incorrect or no longer operable, we have no further obligation to notify you aside from posting a notice on our Websites.
This Policy and all matters arising out of or related to this Policy are governed by the laws of the State of Victoria, without regards to the conflicts of laws principles.
Any controversy, claim or dispute between you and us arising out of or relating to this Policy is subject to the exclusive jurisdiction of the Courts of Victoria, and each party hereby irrevocably consents to the jurisdiction and venue of such Court.
For any question, complaint or request regarding this Policy or your personal information, please contact our Data Protection Officer at firstname.lastname@example.org.
We will review and respond to questions, complaints and requests within a reasonable time.
If you are not satisfied with the handling of a complaint, you may complain to the Office of the Australian Information Commissioner via this link.
Please note that the Australian representative of TAG Heuer is: LVMH Watch & Jewellery Australia Pty Limited, ABN 84 078 545 481 of Level 5, Rialto North Tower, 525 Collins Street, Melbourne, Victoria 3000, Australia.