Products with any material made from a protected species under the Convention on International Trade in Endangered Species of Wild Fauna and Flora (“CITES”) are considered as final sale and cannot be returned for exchange or refund.
We want you to be completely happy with your order. Subject to certain exceptions set forth below, if for any reason you are not satisfied, we will gladly accept your return of the merchandise.
Please note that purchases made between November 2nd and December 14th, 2023, must be returned by January 15th, 2024.
Place the unused product in the original packaging. Do not forget to include the “return note” and warranty card.
Seal the outer box and apply the printed return label. Transmit to carrier with commercial invoice.
Every unused returned product approved will be reimbursed, in the same currency and through the same payment method used for purchase. A quality assessment for every returned item will be performed by our watchmaking experts. Products not meeting the return policy requirements will be refused and returned back to the customer. You will be notified via e-mail on the status of your return. No exchanges and returns for personalized items or products with any material made from a protected species under the Convention on International Trade in Endangered Species of Wild Fauna and Flora (“CITES”).