| Category | Purpose | Items Collected | Retention and Use Period |
|---|---|---|---|
| Account creation and management & legal notices | .com account creation and identity verification | First name, Last name, Email address | 5 years from last contact for clients (buyers) and 3 years for prospects |
| In-store account creation and identity verification | First name, last name, email or phone number, country of residence | ||
| Legal notices and compliance-related communications | Email address for emails, Phone number for MMS or call | ||
| Purchase & Order management (Members/Non-Members) | Online order processing and purchase management | email address, first name, last name, postal address, phone number, payment data, purchase content | 5 years from last contact, 10 years for invoices for taxes purposes only |
| Online Payment processing and transaction management | Payment data, first name, last name | ||
| Delivery and shipping management of online purchases | First name, last name, delivery, phone number | ||
| In-store purchase processing and transaction management | First name, last name, phone number, Product Reference, Payment Method | ||
| Backorder and product availability management | First name, last name, email address | ||
| Customer & Prospect Services | Live chat / online support (including 1:1 inquiries) | Title, first name, last name, email, language, country | 5 years |
| After-sales services (repairs, maintenance, product care) | Customer's billing address, Watch reference, Serial # | ||
| Returns, exchanges, and refund processing | - Online: For Return: Email, order ID, invoice number For Refund: payment information and identification - Offline: Name, Phone number, Product Reference, Serial Number | ||
| Store visit reservation (Naver or Kakao) and appointment management | Purpose of Visit, Preferred Appointment Date & Time, Last Name, First Name, Email Address, Phone Number, Preferred Contact Method | ||
| Claims & Inquiries | Customer /prospect inquiries and support via email | first name, last name, email address and phone number | 5 years |
| Customer/prospect inquiries and support via other channels | Language, Topic, Request type, Model Reference or name, Warranty card Reference, Date of Purchase, Watch Serial Number, Description, Online order reference, Date of Order, First Name, Last Name, Email Type, Email, Phone, City, Zip Code, Country/Region | ||
| Customer/prospect claims | Language, Topic, Request type, Model Reference or name, Warranty card Reference, Date of Purchase, Watch Serial Number, Description, Online order reference, Date of Order, First Name, Last Name, Email Type, Email, Phone, City, Zip Code, Country/Region |
| Recipient | Purpose | Provided Items | Retention and Use Period | |
|---|---|---|---|---|
| Naver Financial Corporation | Payment and smooth transaction processing, customer management such as customer consultation and complaint handling/prevention of fraudulent use, provision of purchase benefits, and payment settlement | Name, Birthday, Buyer Identification Number, Payment Product Information | 5 years from the payment date, or until the retention period mandated by relevant laws | |
| TAG Heuer SA LVMH Relojeria Y Joyeria Iberia LVMH watch & Jewellery Australia LVMH Watch & Jewellery Macau Co LVMH Watch & Jewellery Central Europe GmbH LVMH Watch & Jewelry USA, Inc. LVMH Watch & Jewelry Canada LVMH Watch & Jewellery UK Ltd LVMH Watch & Jewelry FZ LLC LVMH Watch & Jewellery Taiwan LVMH Watch & Jewellery Thailand LVMH Watch & Jewellery Singapore LVMH Watch & Jewelry Japan KK LVMH Montres & Joaillerie France LVMH Watch & Jewelry Malaysia LVMH Relojeria y Joyeria de Mexico LVMH Watch & Jewelry Italia S.p.a LVMH Swiss Manufactures SA LVMH Watch & Jewellery Hong Kong Limited | To provide you the same personalized services worldwide | Account creation and management & legal notices | first name, last name, email address, phone number, country of residence | 5 years from last contact for clients (buyers) and 3 years for prospects |
| Purchase & Order management (Members/Non-Members) | email address, first name, last name, postal address, phone number, payment data, purchase content, delivery, product reference, payment method | 5 years from last contact, 10 years for invoices for taxes purposes only | ||
| Customer & Prospect Services | title, first name, last name, email, language, country, customer's billing address, watch reference, serial #, order ID, invoice number, payment information and identification, phone number, product reference, Purpose of Visit, Preferred Appointment Date & Time, Preferred Contact Method | 5 years | ||
| Claims & Inquiries | first name, last name, email address and phone number, Language, Topic, Request type, Model Reference or name, Warranty card Reference, Date of Purchase, Watch Serial Number, Description, Online order reference, Date of Order, Email Type, City, Zip Code, Country/Region | 5 years | ||
| Recipient | Purpose | Time and Method of Transfer | Provided Items | Retention and Use Period | |
|---|---|---|---|---|---|
| TAG Heuer SA (Switzerland; https://www.tagheuer.com/kr/en/contact/) LVMH Relojeria Y Joyeria Iberia (Spain; https://www.tagheuer.com/es/en/contact/) LVMH watch & Jewellery Australia (Australia ; https://www.tagheuer.com/au/en/contact/) LVMH Watch & Jewellery Macau Co (Macau; https://www.tagheuer.com/mo/en/contact/) LVMH Watch & Jewellery Central Europe GmbH (Germany; https://www.tagheuer.com/de/en/contact/) LVMH Watch & Jewelry USA, Inc. (USA; https://www.tagheuer.com/us/en/contact/) LVMH Watch & Jewelry Canada (Canada; https://www.tagheuer.com/ca/en/contact/) LVMH Watch & Jewellery UK Ltd (UK; https://www.tagheuer.com/gb/en/contact/) LVMH Watch & Jewelry FZ LLC (UAE; https://www.tagheuer.com/ae/en/contact/) LVMH Watch & Jewellery Taiwan (Taiwan; https://www.tagheuer.com/tw/en/contact/) LVMH Watch & Jewellery Thailand (Thailand; https://www.tagheuer.com/th/en/contact/) LVMH Watch & Jewellery Singapore (Singapore; https://www.tagheuer.com/sg/en/contact/) LVMH Watch & Jewelry Japan KK (Japan; https://www.tagheuer.com/jp/en/contact/) LVMH Montres & Joaillerie France (France; https://www.tagheuer.com/fr/en/contact/) LVMH Watch & Jewelry Malaysia (Malaysia; https://www.tagheuer.com/my/en/contact/) LVMH Relojeria y Joyeria de Mexico (Mexico; https://www.tagheuer.com/mx/en/contact/) LVMH Watch & Jewelry Italia S.p.a (Italy; https://www.tagheuer.com/it/en/contact/) LVMH Watch & Jewellery Hong Kong Limited (Hong Kong; https://www.tagheuer.com/hk/en/contact/) | To provide you the same personalized services worldwide | From time to time through IT network if necessary | Account creation and management & legal notices | first name, last name, email address, phone number, country of residence | 5 years from last contact for clients (buyers) and 3 years for prospects |
| Purchase & Order management (Members/Non-Members) | email address, first name, last name, postal address, phone number, payment data, purchase content, delivery, product reference, payment method | 5 years from last contact, 10 years for invoices for taxes purposes only | |||
| Customer & Prospect Services | title, first name, last name, email, language, country, customer's billing address, watch reference, serial #, order ID, invoice number, payment information and identification, phone number, product reference, Purpose of Visit, Preferred Appointment Date & Time, Preferred Contact Method | 5 years | |||
| Claims & Inquiries | first name, last name, email address and phone number, Language, Topic, Request type, Model Reference or name, Warranty card Reference, Date of Purchase, Watch Serial Number, Description, Online order reference, Date of Order, Email Type, City, Zip Code, Country/Region | 5 years | |||
| Category | Purpose | Items Collected | Retention and Use Period |
|---|---|---|---|
| Account creation and management & legal notices | In-store account creation and identity verification | Title, Country code, city, province, residential country, birthday(DDMM), preferred language, preferred contact method | 5 years from last contact for clients (buyers) and 3 years for prospects |
| Marketing (Prospects) | General marketing communications (email, SMS, phone, WhatsApp, KakaoTalk, etc.) | Email address for emails, Phone number for MMS or call | 3 years from last contact |
| Online behavioral advertising and tracking (cookies, browsing data) | Cookies | ||
| Newsletter subscription and distribution | Email address, first name, last name, opt-in communications | ||
| Event registration and participation management (e.g., pop-ups) | first name, last name, email or phone number, country code, postal code, residential country, birthday(DDMM), preferred language, Preferred contact method | ||
| Marketing (Customers) | General marketing communications (email, SMS, phone, WhatsApp, KakaoTalk, etc.) | Email address for emails, Phone number for MMS or call | 5 years from last contact |
| Online behavioral advertising and tracking (cookies, browsing data) | Cookies | ||
| Analysis of preferences, interests, and purchasing behavior (including tagging) | - Online: CRO – service provider Content Square relevant Cookies - Offline: Tagging - preferred collection, dial color, dial style, watch style, case material, strap material, case size, movement, complication and features, watch knowledge, trigger, hobbies, interests, tone of voice, clienteling engagement, event preferences | ||
| Customer satisfaction surveys | If specific cookies is accepted: Scores and comments for NPS and CSAT questions | ||
| Newsletter subscription and distribution | Email address, first name, last name, opt-in communications | ||
| Event registration and participation management (e.g., pop-ups) | first name, last name, email or phone number, country code, postal code, residential country, birthday(DDMM), preferred language, Preferred contact method | ||
| Claims & Inquiries | Customer/prospect inquiries and support via other channels | Phone Extension, Phone Type | 5 years |
| Customer/prospect claims | Phone Extension, Phone Type |
| Recipient | Purpose | Provided Items | Retention and Use Period | |
|---|---|---|---|---|
| Naver Financial Corporation | Payment and smooth transaction processing, customer management such as customer consultation and complaint handling/prevention of fraudulent use, provision of purchase benefits, and payment settlement | Name, Birthday, Buyer Identification Number, Payment Product Information | 5 years from the payment date, or until the retention period mandated by relevant laws | |
| TAG Heuer SA LVMH Relojeria Y Joyeria Iberia LVMH watch & Jewellery Australia LVMH Watch & Jewellery Macau Co LVMH Watch & Jewellery Central Europe GmbH LVMH Watch & Jewelry USA, Inc. LVMH Watch & Jewelry Canada LVMH Watch & Jewellery UK Ltd LVMH Watch & Jewelry FZ LLC LVMH Watch & Jewellery Taiwan LVMH Watch & Jewellery Thailand LVMH Watch & Jewellery Singapore LVMH Watch & Jewelry Japan KK LVMH Montres & Joaillerie France LVMH Watch & Jewelry Malaysia LVMH Relojeria y Joyeria de Mexico LVMH Watch & Jewelry Italia S.p.a LVMH Swiss Manufactures SA LVMH Watch & Jewellery Hong Kong Limited | To provide you the same personalized services worldwide | Account creation and management & legal notices | Title, country code, city, province, residential country, birthday(DDMM), preferred language, preferred contact method | 5 years from last contact for clients (buyers) and 3 years for prospects |
| Marketing (Customers & Prospects) | Email address, phone number, first name, last name, opt-in communications, country code, postal code, residential country, birthday(DDMM), preferred language, Preferred contact method, Cookies CRO – service provider Content Square relevant Cookies Tagging - preferred collection, dial color, dial style, watch style, case material, strap material, case size, movement, complication and features, watch knowledge, trigger, hobbies, interests, tone of voice, clienteling engagement, event preferences If specific cookies is accepted: Scores and comments for NPS and CSAT questions | 5 years from last contact for clients (buyers) and 3 years for prospects | ||
| Claims & Inquiries | Phone Extension, Phone Type | 5 years | ||
| Recipient | Purpose | Time and Method of Transfer | Provided Items | Retention and Use Period | |
|---|---|---|---|---|---|
| TAG Heuer SA (Switzerland; https://www.tagheuer.com/kr/en/contact/) LVMH Relojeria Y Joyeria Iberia (Spain; https://www.tagheuer.com/es/en/contact/) LVMH watch & Jewellery Australia (Australia ; https://www.tagheuer.com/au/en/contact/) LVMH Watch & Jewellery Macau Co (Macau; https://www.tagheuer.com/mo/en/contact/) LVMH Watch & Jewellery Central Europe GmbH (Germany; https://www.tagheuer.com/de/en/contact/) LVMH Watch & Jewelry USA, Inc. (USA; https://www.tagheuer.com/us/en/contact/) LVMH Watch & Jewelry Canada (Canada; https://www.tagheuer.com/ca/en/contact/) LVMH Watch & Jewellery UK Ltd (UK; https://www.tagheuer.com/gb/en/contact/) LVMH Watch & Jewelry FZ LLC (UAE; https://www.tagheuer.com/ae/en/contact/) LVMH Watch & Jewellery Taiwan (Taiwan; https://www.tagheuer.com/tw/en/contact/) LVMH Watch & Jewellery Thailand (Thailand; https://www.tagheuer.com/th/en/contact/) LVMH Watch & Jewellery Singapore (Singapore; https://www.tagheuer.com/sg/en/contact/) LVMH Watch & Jewelry Japan KK (Japan; https://www.tagheuer.com/jp/en/contact/) LVMH Montres & Joaillerie France (France; https://www.tagheuer.com/fr/en/contact/) LVMH Watch & Jewelry Malaysia (Malaysia; https://www.tagheuer.com/my/en/contact/) LVMH Relojeria y Joyeria de Mexico (Mexico; https://www.tagheuer.com/mx/en/contact/) LVMH Watch & Jewelry Italia S.p.a (Italy; https://www.tagheuer.com/it/en/contact/) LVMH Watch & Jewellery Hong Kong Limited (Hong Kong; https://www.tagheuer.com/hk/en/contact/) | To provide you the same personalized services worldwide | From time to time through IT network if necessary | Account creation and management & legal notices | Title, country code, city, province, residential country, birthday(DDMM), preferred language, preferred contact method | 5 years from last contact for clients (buyers) and 3 years for prospects |
| Marketing (Customers & Prospects) | Email address, phone number, first name, last name, opt-in communications, title, country code, postal code, residential country, birthday(DDMM), preferred language, Preferred contact method, Cookies CRO – service provider Content Square relevant Cookies Tagging - preferred collection, dial color, dial style, watch style, case material, strap material, case size, movement, complication and features, watch knowledge, trigger, hobbies, interests, tone of voice, clienteling engagement, event preferences If specific cookies is accepted: Scores and comments for NPS and CSAT questions | 5 years from last contact for clients (buyers) and 3 years for prospects | |||
| Claims & Inquiries | Phone Extension, Phone Type | 5 years | |||