Terms and Conditions

TAG HEUER, BRANCH OF LVMH SWISS MANUFACTURES SA
WEBSITE TERMS AND CONDITIONS OF SUPPLY OF PRODUCTS

This page (together with the documents we refer to on it) tells you information about us and the legal terms and conditions (Terms) on which we sell any of the products (Products) on our website (our site) to you. These Terms will apply to any contract between us for the sale of Products to you (Contract). Please read these Terms carefully and make sure that you understand them before ordering any Products from our site.

By ordering any of our Products, you acknowledge being 18 years old or older and you agree to be bound by these Terms and the other documents referred to in these Terms. Please print a copy of these Terms for future reference.

We amend these Terms from time to time as set out in clause 6. Every time you order Products from this site, please check these Terms to ensure you understand the terms which will apply at that time.

1. INFORMATION ABOUT US

We are TAG HEUER, BRANCH OF LVMH SWISS MANUFACTURES SA, a company registered in the Neuchâtel, Switzerland, Register of Commerce and Companies under the number CHE-481.404.745, with headquarters at 6A, rue Louis-Joseph Chevrolet, 2300 La Chaux-de-Fonds, Switzerland, (“we” or “us”). We operate the website www.tagheuer.com.

Our VAT Number is: CHE-105.935.430.

2. THE PRODUCTS

2.1. The images of Products on our site are for illustrative purposes only. Whilst we make every effort to display colors accurately, we cannot guarantee that the colors displayed on our site accurately reflect the color of the Products.

2.2. The packaging of the Products may also vary from that shown in the images on our site.

2.3. All Products shown on our site are subject to availability. We will inform you by e-mail as soon as possible if the Product you have ordered is not available. If the Product you ordered is not available, we will not process your order. Please see clause 5 for further information.

3. HOW WE USE YOUR PERSONAL INFORMATION

3.1. We use the personal information you provide to us in accordance with and for the purposes set out in our Privacy Policy which is accessible at: [hyperlink]. Please take the time to read it, as it includes important terms which apply to you.

4. YOUR RIGHTS AS A CONSUMER

4.1. As a consumer, you have legal rights in relation to Products we sell to you on our site that are faulty or not as described. Nothing in these Terms will affect your legal rights.

4.2. We are under a legal duty to supply Products that are in conformity with this Contract.

5. HOW THE CONTRACT IS FORMED BETWEEN YOU AND US

5.1. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order before submitting it. If you submit an order to us which contains an error, please contact us on [email address] or [phone number] as soon as possible to correct the error. We will try to correct any error in the order submitted by you before it is processed, but we cannot guarantee this.

5.2. After you place an order, you will receive an e-mail from us acknowledging that we have received your order. This order acknowledgement does not mean that your order has been accepted by us. We will confirm our acceptance of your order by sending you an e-mail that confirms that the Products have been dispatched (Dispatch Confirmation). The Contract between us will only be formed when we send you the Dispatch Confirmation.

5.3. If we are unable to supply you with a Product (for example because that Product is not in stock, no longer available or because of an error in the price on our site), we will inform you of this by e-mail and we will not process your order. If you have already paid for the Product, we will refund you the full amount as soon as possible and in any event, within 14 days of our e-mail notification to you.

5.4. Unless specified otherwise, the purchase of the Product(s) is a one-off purchase that will be deemed completed once both parties have complied with their obligations in full.

6. OUR RIGHT TO VARY THESE TERMS

6.1. We may revise these Terms from time to time. You should read these Terms carefully prior to the purchase of each Product from our site.

6.2. Every time you order Products from us, the Terms in force at that time will apply to the Contract between you and us.

6.3. If we revise these Terms and you have already placed an order with us, the revised Terms will not apply to the order that you have placed.

7. RETURN

7.1. We want you to be completely happy with your order. Subject to certain exceptions detailed below, if for any reason you are not satisfied, we will gladly accept your return within 30 days of delivery of the original item, at our expense.

7.2. To return an item, please follow our return process included in your parcel or through this link [link to return page].

7.3. Please note: a return authorization must be initiated within 60 days of receiving the order and the Product returned within 10 days of the return authorization being issued. In addition, all Products must be returned with the original receipt, in an unused state and in brand-new condition, with all original shipping and Product packaging, protective materials, and tags in place.

7.4. Unless the Product was faulty at the time of delivery, we will not accept any return if the Product shows signs of wear, or has been used or altered from its original condition in any way, or if the 10 day returns authorization has passed.

7.5. Personalized Products are considered as final sale and cannot be returned for exchange or refund.

7.6. Watch bracelets that have been adjusted at your request must have been done so by us or a TAG Heuer Authorized Retailer and should be returned with all the links originally shipped.

8. DELIVERY

8.1. We do not charge our clients for shipping and handling. We normally send all merchandise using a reliable carrier. Depending on the country of delivery, please allow 3 to 14 calendar days for delivery once you have received the Dispatch Confirmation.

8.2. Please refer to your delivery confirmation email from our carrier for exact details and parcel tracking reference.

8.3. For orders totaling over £ 38 000.-, a TAG Heuer Customer Service Representative will contact you to arrange delivery.

8.4. Please note that you might experience a delay on the delivery due to customs requirements on your home country.

8.5. Please note that the Products might be subject to local customs charges.

9. PRICE OF THE PRODUCTS AND DELIVERY CHARGES

9.1. The prices of the Products will be as quoted on our site from time to time. Please see clause 9.4 for information about price errors on our site.

9.2. Prices for our Products may change from time to time. Any changes to the price of Products on our site will not affect any order for Product(s) which we have confirmed to you with a Dispatch Confirmation.

9.3. The price of a Product includes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect.

9.4. Our site contains a large number of Products. It is always possible that, despite our reasonable efforts, some of the Products on our site may be incorrectly priced. We will normally check prices before accepting your order so that, where the Product's correct price at your order date is less than our stated price at your order date, we will charge the lower amount. Where the product’s correct price is higher than that advertised, if the pricing error is obvious and unmistakable and could have reasonably been recognized by you as a mispricing, we do not have to provide the Products to you at the incorrect (lower) price. In such case, we will contact you to inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing.

10. PAYMENT

10.1. All prices on our site are in Pounds Sterling.

10.2. You can only pay for Products using [all major] debit cards or credit cards [as set out during the payment process]. You agree to pay in full the prices for any purchases you make either by credit or debit card concurrent with your online order or by other payment means acceptable to us. Payment for the Products is in advance.

10.3. Certain Products that you purchase on our site may be subject to additional Terms presented to you at the time of such purchase.

10.4. If you do not make any payment due to us by the due date for payment and still do not make payment within 5 days of us reminding you when that payment is due, we may:

  • (a) immediately terminate the Contract between us. We will contact you in writing to let you know that the Contract has been terminated; and
  • (b) charge interest to you on the overdue amount at the rate of 3% a year above the base lending rate of our bank from time to time. This interest will accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.

10.5. If you dispute any payment you have made to us in good faith and contact us to let us know promptly after you have made the payment that you dispute, clause 10.4(b) will not apply for the period of the dispute.

11. OUR LIABILITY TO YOU AS A CONSUMER

11.1. If we fail to comply with these Terms, we will be responsible to you for the loss or damage you suffer that is a foreseeable result of our breach of these Terms, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the Contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

11.2. We only supply the Products for domestic and private use. You agree not to use the Product for any commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

11.3. We do not in any way exclude or limit our liability in any way that would be unlawful. That includes liability for:

  • (a) death or personal injury caused by our negligence;
  • (b) death or personal injury caused by our negligence;
  • (c) any matter which by law may not be limited or excluded;
  • (d) for breach of your legal rights in relation to the products); and
  • (e) and for defective products under the Consumer Protection Act 1987.

12. EVENTS OUTSIDE OUR CONTROL

12.1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an act or event beyond our reasonable control (“Event Outside Our Control”) provided that we contact you as soon as reasonably possible and take steps to minimize the effect of the delay. Provided we do this we will not be liable for an Event Outside Our Control. If there is a risk of substantial delay you may contact us to end the Contract and receive a refund for any Products you have paid for but not received.

  • (a) we will contact you as soon as reasonably possible to notify you; and
  • (b) our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.

13. HOW TO CONTACT US AND COMMUNICATIONS BETWEEN US

13.1. When we refer, in these Terms, to "in writing", this will include e-mail.

13.2. When we refer, in these Terms, to "in writing", this will include e-mail.

  • (a) E-mail at [email address];
  • (b) Telephone on [phone number].

13.3. If we need to contact you or give you notice in writing, we will do so by e-mail or by pre-paid post to the address you provide to us in your order.

14. OTHER IMPORTANT TERMS

14.1. We may transfer our rights and obligations under a Contract to another organization, but this will not affect your rights or our obligations under these Terms.

14.2. You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.

14.3. This Contract is between you and us. Except as expressly set out in this clause 14, no person who is not a party to this Contract shall have any rights to enforce any of its terms. The rights of the parties to terminate, rescind or agree any variation, waiver or settlement under this Contract are not subject to the consent of any other person.

14.4. Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

14.5. If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and any written waiver does not mean that we will automatically waive any later default by you.

14.6. These Terms are governed by the law of England and Wales. This means a Contract for the purchase of Products through our site and any dispute or claim arising out of or in connection with the Contract (including non-contractual disputes or claims) will be governed by the law of England and Wales. You and we both agree that the courts of England and Wales will have exclusive jurisdiction.