faq-connected-watch-trade-in

CONNECTED WATCH TRADE-IN FAQ

How much will I get for my trade-in?

The trade-in value will vary according to your watch generation. According to the current terms of our program*, if you own a TAG Heuer Connected 46mm (serie SAR8A80), you will be eligible to receive £200 GBP on your new TAG Heuer Connected. If you own a TAG Heuer Modular 45 (serie SBF8A80) or Modular 41 (serie SBF818), the value of this credit will be £300 GBP. If you want to know more about this program, do not hesitate to contact our Customer Care team.

Where can I benefit from the trade-in program?

The Connected Watch Trade-In is not available in all TAG Heuer stores. Please refer to the list at the end of this page to find the list of TAG Heuer selected stores where the Connected Watch Trade-In is available. You can also benefit from this service after you purchased a new TAG Heuer Connected on our website, by contacting our Customer Care team.

How quickly should I send my watch to you to benefit from an online Connected Watch Trade-In?

You will need to contact our Customer Care team within thirty days following your online purchase to benefit from the Connected Watch Trade-In. Our Customer Care team will provide you instructions for shipping back the watch you want to trade-in.

How do I pack my watch before sending it for trade-in?

Detailed instructions will be shared when you will receive you prepaid shipping label which you must use for the shipment. Every electronic devices that contain batteries should be packed in compliance with applicable regulations, but our Customer Care team will guide you to this process.

Can I also return my accessories (charger, straps etc…)? 

Yes, we can dispose of all the accessories for you. Even if your accessories are not eligible for the trade-in offer, we will ensure they will be disposed of in accordance with local environmental standards in the UK.

Will I get the same warranty on my new watch?

Yes, you will benefit from the same 2-years warranty on your new TAG Heuer Connected Watch, same as every new TAG Heuer watches.

Do I have to provide the invoice for the Connected Watch I trade in?

We recommend you bring or send the documents that you have to facilitate the trade-in process. However, please note that we will be able to find your watch in our system if you don’t have access to the papers anymore so this is not mandatory. 

Where can I find the serial number on my TAG Heuer Connected watch?

To find your serial number, follow these instructions here.

Can I get my old watch back after beneficing from the Connected Watch Trade-In?

No, when you hand over or ship your watch to TAG Heuer and complete the Connected Watch Trade-In process, you transfer its ownership to us. We cannot return any trade-in watch once the trade-in has been completed. 

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