Select Your Watch By Features
When you set the time
Every Day
- Make sure that your watch is perfectly dry.
- Move the crown carefully to make the various changes that are possible.
- Avoid changing the date between 8:00 pm and 4.00 am.
- Once the changes are made, push the crown back in and (depending on the model) screw it down against the case to preserve its water-resistance.
Vintage workshop
Vintage workshop
Edouard Heuer, the founder of the brand, always had a double objective: excellence and performance. From 1860 his passion led TAG Heuer to take on the greatest challenges and to create watches that always pushed the limits of precision, reliability and design.
The challenge for the Vintage Workshop is to restore your old watch or bring it back to life, by giving it all the care it needs to run for many more years. Located at the company's headquarters in La Chaux-de-Fonds, Switzerland, it is the only workshop in the world properly equipped and capable of restorting your Vintage watch.
International Sale
International warranty
International Sale Warranty
Your TAG Heuer has been made in the authentic tradition of Swiss watchmaking.
It has been individually tested to check its water-resistance and ensure that it is in perfect working order. Nevertheless, your watch is covered by an international warranty against any defect in manufacturing, valid for two years from date of purchase.
An international warranty card should be located in the warranty booklet accompanying your watch, duly completed by the authorized TAG Heuer dealer, indicating the date and location of the purchase.
Issued by TAG Heuer SA, this warranty is accepted by all TAG Heuer Official Service Centers in over 100 countries around the world, provided that:the International warranty card has been signed and dated at the time of purchase by an authorized TAG Heuer dealer;the card is provided with the watch when it is sent for repair; the serial number engraved on the case is clearly legible, and no part of the underside of the original case or the original number is missing or has been modified, falsified, altered, replaced, erased, defaced or made illegible.Failure to respect these above conditions renders all rights resulting from the TAG Heuer International warranty null and void.
Only TAG Heuer SA or its Official Service Centers will decide at its sole discretion, to repair or replace any TAG Heuer timepiece under this International warranty.A number of recommendations are given under the heading “Advice for your timepiece” for the use and maintenance of your TAG Heuer watch; please read them carefully as the warranty will become invalid in the event of incorrect use or treatment. In particular, ensure that the crown is fully screwed down after adjusting for day, date or time to ensure water-resistance.
Damage resulting from service provided anywhere other than at a TAG Heuer Official Service Center is not covered and shall void the warranty. The limited warranty does not cover bracelets, crystals or batteries, or any damage to the case or movement caused by moisture that might have entered the watch as a result of improper handling, nor does it apply, on a more general basis, if there is evidence of misuse or abuse.This warranty replaces any warranties implied by some countries’ local law, including the implied warranty of merchantability, which are disclaimed.
Some countries’ local law may not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights and you may also have other rights under local laws which vary from country to country.If you need to return your TAG Heuer, we recommend that you wrap it carefully to avoid any damage and send it by registered mail to the nearest TAG Heuer Official Service Center, or take it to your local authorized dealer. You will find a list of TAG Heuer Official Service Centers under the heading “Customer Service Centers. They will supply you with the address of your nearest authorized TAG Heuer dealer upon request. This warranty does not affect your consumer rights.
International Repair
International warranty
Following maintenance carried out in an Official TAG Heuer Service Centre, an international repair warranty card is provided with your watch. This extends the warranty on the work carried out by one year.
A number of recommendations are given under the heading “Advice for your timepiece” for the use and maintenance of your TAG Heuer watch; please read them carefully as the warranty will become invalid in the event of incorrect use or treatment. In particular, ensure that the crown is fully screwed down after adjusting for day, date or time to ensure water-resistance. Damage resulting from service provided anywhere other than at a TAG Heuer Official Service Centre is not covered and shall void the warranty. The limited warranty does not cover bracelets, crystals or batteries, or any damage to the case or movement caused by moisture that might have entered the watch as a result of improper handling, nor does it apply, on a more general basis, if there is evidence of misuse or abuse.
This warranty replaces any warranties implied by some countries’ local law, including the implied warranty of merchantability, which are disclaimed. Some countries’ local law may not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights and you may also have other rights under local laws which vary from country to country.
If you need to return your TAG Heuer, we recommend that you wrap it carefully to avoid any damage and send it by registered mail to the nearest TAG Heuer Official Service Centre, or take it to your local authorized dealer. You will find a list of TAG Heuer Official Service Centres under the heading “Customer Service Centres”. They will supply you with the address of your nearest authorized TAG Heuer dealer upon request. This warranty does not affect your consumer rights
All movements
Maintenance Operations
Recommendations
Have your watch serviced every 2 years or following a failed water-resistance test.
This will ensure that:
- The watch is correctly water-resistant
- The movement is performing perfectly
The following maintenance operations are carried out:
Preliminary operations
1. Bracelet removal
2. Case opening
3. Diagnosis of movement
4. Control of the functions of the movement
5. Estimate creation
Case and bracelet operations
6. Complete case dismantling
7. Case and bracelet cleaning in ultrasonic vibration for one hour
8. All water-resistance gaskets replaced
Movement maintenance
9. Battery replacement for quartz movement and electro- mechanical movements
10. Precision control of the movement
11. Complete reassembly of the case
12. Case closing and locking of the case back
Quality control operations
13. Water resistance according to model specifications
14. Hour and date setting
15. Final control of the movement and of all functions
16. Bracelet re-fitting with replacement of spring bars
17. Control and adjustment of the clasp
Quartz watches
Maintenance Operations
Just as in a car, every product that contains a mechanism requires a full service after a certain amount of time. We cannot give an exact recommendation for the frequency of maintenance because this depends on the model, the climate, and the way an owner uses the watch.
As a general rule, a quartz watch should be given a full service approximately every 3 - 6 years.
The following program is carried out:
Preliminary operations
1. Bracelet removal
2. Case opening
3. Diagnosis of movement
4. Control of the functions of the movement
5. Estimate creation
Case and bracelet operations
6. Complete case dismantling
7. Case and bracelet cleaning in ultrasonic vibration for one hour
8. All water-resistance gaskets replaced
Movement maintenance
9. Movement dismantling (dial and hands removal)
10. Hour and date setting
11. Battery replacement
12. Control of the functions of the movement
13. Complete reassembly of the case
14. Case closing and locking of the case back
Quality control operations
15. Water resistance according to model specifications
16. Hour and date setting
17. Final control of the movement and of all functions
18. Bracelet re-fitting with replacement of spring bars
19. Control and adjustment of the clasp
20. Final inspection
Mechanical watches
Maintenance Operations
Just as in a car, every product that contains a mechanism requires a full service after a certain amount of time. We cannot give an exact recommendation for the frequency of maintenance because this depends on the model, the climate, and the way an owner uses the watch.
As a general rule, a mechanical or electro-mechanical watch should be given a full service approximately every 3-6 years.
The following program is carried out:
Preliminary operations
1. Bracelet removal
2. Case opening
3. Diagnosis of movement
4. Control of the working on testing devices
5. Control of the functions of the movement
6. Control of the functions and visual inspection
7. Estimate creation
Case and bracelet operations
8. Complete case dismantling
9. Case and bracelet cleaning in ultrasonic vibration for one hour
10. All water-resistance gaskets replaced
Movement maintenance
11. Dismantling of the components
12. Cleaning of the components
13. Replacement of the worn components
14. Assembling, lubrication of the movement components
15. Regulation of the function
16. Precision control of the movement
17. Complete reassembly of the case
18. Case closing and locking of case back
Quality control operations
19. Water resistance according to model specifications
20. Hour and date setting
21. Final control of the movement and of all functions
22. Bracelet re-fitting with replacement of spring bars
23. Control and adjustment of the clasp
24. Final inspection
How to proceed ?
Maintenance Operations
In order to preserve its appearance and optimal performance, your TAG Heuer watch requires expert periodic maintenance which only Official TAG Heuer Service Centres can guarantee.
- Each watch sent to your Official TAG Heuer Service Centre is examined by a master watchmaker.
- A series of tests are carried out and a detailed cost estimate is prepared (if needed), which is sent to you before any work is done.
- Once you have accepted the cost estimate, our master watchmakers will carry out all the necessary procedures, including the replacement of all worn or defective components. They can draw from a stock of thousands of items.
- After each service, your watch will be returned to you with a one-year warranty on the work carried out.
- Official TAG Heuer Service Centres carry out three types of service which are described in detail below. The centers are available to answer any questions you may have and ensure that your watch gives you complete satisfaction throughout its life.
International Warranty
International warranty
TAG Heuer watches are highly technical products and therefore guaranteed for two years against any manufacturing defect or functional failure. The conditions of the warranty are shown under the heading International sale warranty .
When your watch is sent to an Official TAG Heuer Service Centre, e.g. for maintenance, it is returned to you with a one-year warranty on the work carried out. The conditions of the warranty are shown under the heading International repair warranty.
Periodically
Periodically
Every 2 years: The maintenance service
We recommend that you have your watch serviced every two years, or following a negative water-resistance check, to ensure that :
- your watch is fully water-resistant
- the movement remains in perfect working order
Every 3-6 years : The complete overhaul
Depending on the model, the climate, and how your watch has been used, we recommend carrying out a full service every 3-6 years. This will include:
- a complete overhaul of the movement (dismantling, checking functions, replacing worn parts etc.)
- a full running inspection and a water-resistance check
In strong sunshine
When Traveling
• We recommend avoiding direct exposure to the sun’s rays because the temperature of the watch can rise above 60°C (140°F). This risks damaging the movement.
• Prolonged exposure to Ultra Violet rays can alter the colors of some parts (leather strap, dial etc.)
Changing time and date
When Traveling
- Make sure that your watch is perfectly dry.
- Move the crown carefully to make the various changes that are possible.
- Avoid changing the date between: 8:00 pm and 4.00 am.
- Once the changes are made, push the crown back in and (depending on the model) screw it down against the case to preserve its water-resistance.
Airport security checks
When Traveling
Before going through the metal detector we recommend you remove your watch and pass it through the hand baggage scanner. Watches are sensitive to the magnetism produced by the metal detector.
When you are in the water
Every Day
The table below indicates recommended activities according to the water-resistance of your watch. These figures are indicative only and do not correspond to a maximum depth of immersion.
[SysResource(TAG_OWNER_Water_Table)]
When you clean your watch
Every Day
To maintain the aesthetic appeal of your watch and keep it in good working order, you should clean it regularly as follows:
- First make sure the crown is fully screwed down.
- If the seals in your TAG Heuer watch have been changed and tested at a TAG Heuer Official Service Centre within the last 12 months, then you can use a soft brush with slightly soapy water to clean the case and bracelet, then rinse it with clear water and dry it with a soft cloth. If your watch is fitted with a strap made from fabric, leather, alligator or python skin, take care not to get it wet
- If you have any doubts about the water-resistance of your watch, simply clean it with a soft brush then dry it.
- After each exposure to salt water, rinse the watch carefully in fresh water then dry it.
- Avoid contact with chemical products (solvents, detergents, cosmetics, etc.) They may damage the bracelet and the water-resistance gaskets.
Straps in fabric, leather and alligator or python skin
Avoid all contact with water (baths, showers etc). However, despite your care and attention, leather is a natural, living material and its color will fade a little over time.
In cold conditions
When Traveling
When in a cold environment we recommend keeping your watch on your wrist so that it remains close to body temperature. Below 0°C (32°F) the lubricating oil in the mechanism can lose fluidity, which risks damaging the movement.
When you are not wearing your watch
Every Day
- Watches are affected by magnetic fields. Avoid leaving them near any equipment that can create a strong magnetic field such as speakers, refrigerators, mobile phones, etc. They can affect the performance of the watch.
- If you do not regularly wear your automatic watch, then it is advisable to purchase an automatic watch winder to ensure that the lubricating oil in the movement remains fluid.
- Do not leave a flat battery in a quartz watch. Regularly check that a quartz watch is running. If it has stopped or the EOL system is activated (certain models are equipped with an End Of Life system to inform you about the condition of the battery; the second hand will then advance 4 seconds at a time), please contact your TAG Heuer Official Service Center.
When you wind your watch
Every Day
• When an automatic mechanical watch is not worn for a certain amount of time, its power reserve (42 – 48 hours depending on the model) is exhausted and the watch stops.
• To restart it, unscrew the crown if necessary (depending on the model) and wind the movement manually by turning the crown 30- 40 times. This will give it a sufficient power reserve to function normally.
• A non-automatic mechanical watch has to be wound every day, winding is complete when you feel the crown resist. Your TAG Heuer is then wound to the maximum. It is important not to force the crown of a hand-wound watch to avoid damaging the mechanism.
In humid environments
When Traveling
- First make sure your watch has passed a water-resistance check during the last 12 months at a TAG Heuer Official Service Centre.
- Check that the crown is fully pushed in (and screwed down, depending on the model) against the case in order to preserve its water-resistance.
- We recommend that you prevent the leather strap coming into contact with water to avoid deformation or discoloration.
- For frequent or prolonged use in water, we recommend a metal bracelet or a rubber strap.
- After each exposure to salt water, rinse the watch carefully in fresh water then dry it.
- The table below indicates recommended activities according to the water-resistance of your watch. These figures are indicative only and do not correspond to a maximum depth of immersion.
[SysResource(TAG_OWNER_Water_Table)]
The expertise of our master watchmakers
Vintage workshop
The expertise of our master watchmakers
Our master watchmakers put all their experience and expertise into restoring your old watch to its original condition. They will return it to you in perfect working order and with the same appearance as the day you bought it.
This expertise, handed down over many generations, allows them to work exclusively with original parts and use tools from the period.
All the final checks are made with the very latest testing equipment.
For Leather, Alligator, Python and Fabric Strap
To Avoid
Avoid all contact with water (swimming, baths, showers etc.)
Recognize that, despite your care and attention, leather is a natural living material which will fade a little over time.
The limits of restoration and maintenance
Vintage workshop
The limits of restoration and maintenance
We always do our utmost to restore a vintage watch to which we know there will be strong sentimental attachment.
Nevertheless, we draw your attention that depending on both the age and the condition of your timepiece, especially its movement, our watchmakers are sometimes limited by the fact that some of its components are no longer produced.
Finally, if the watch is more than 30 years old, its water-resistance cannot be guaranteed.
For gold-plated watches
To Avoid
Plating is the galvanic deposition of a fine coat of gold on certain components of the watch. This coat may be worn down by friction or by contact with hard rough surfaces.
Avoid rubbing against abrasive surfaces.
For the Anti - Reflective coating
To Avoid
The anti-reflective coating is a fine layer deposited on the crystal glass that ensures optimal readability of the dial by eliminating reflected light. This sensitive coating may be affected by friction or contact with hard, rough surfaces and can look like a scratch on the crystal glass.
Avoid shocks and harsh treatment.
Shocks
To Avoid
Avoid all violent shocks such as dropping the watch. Apart from damaging its appearance this can cause premature wear in materials and components which may affect the performance of the watch.
Temperature
To Avoid
- Avoid exposing your watch to extreme temperatures: above 60°C (140°F) or below 0°C (32°F).
- Avoid sudden temperature changes. A sharp change of temperature can cause a slight amount of condensation under the crystal glass of your watch. This will disappear in a few minutes and does not affect the performance of the watch. If the condensation persists, please contact your TAG Heuer Official Service Centre as soon as possible.
Magnetism
To Avoid
Magnetism
- Avoid leaving your watch close to equipment that can produce a strong magnetic field, such as speakers, refrigerators, mobile phones, etc. They can affect the performance of the watch.
- For your information, here is an extract from tests our laboratories carried out using common objects in daily life:
- A magnetic field of less than 60 Gauss (unit of measurement of magnetic fields) will not affect your watch. Any stronger fields may disturb its performance.
- As a general rule, it is advisable to keep your watch more than 5cm away from such equipment.
[SysResource(TAG_OWNER_Magnetism_Table)]
Chemical products
To Avoid
Avoid contact with chemical products (solvents, detergents, cosmetics, etc.) They may damage the bracelet and the water-resistance gaskets.
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